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Frequently asked questions

How long will my order take to arrive?

The average delivery time is 4 to 9 working days, and for some products we can deliver in less than a week. By working directly with our manufacturers, without intermediaries, we avoid high costs, offering you very competitive prices compared to physical shops.

What is the trial period and refund / return policy?

We offer a 90-day trial period and a full no-questions-asked refund on selected products*. If you are not completely satisfied with your purchase, return it within 90 days for a full refund.

What happens if no one is at home when the parcel is delivered?

Don't worry, items will be placed in the letterbox if they are small enough. If not, the parcel will be left at the local post office for you to collect.

What forms of payment are available?

Don't worry, items will be delivered to your letterbox if they are small enough. If not, the parcel will be left at the local post office for you to collect.

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